960 Penn Avenue, 8th Floor
Pittsburgh, PA 15222
Customer service is of the utmost importance to ProGrass.
The ProGrass philosophy is to achieve 100% customer satisfaction. We don't want to be the biggest company, we want to be the best company in the synthetic turf industry. All of the ProGrass installations are done with ProGrass certified installers. The quality of both the product and installation are the main ingredients that allow for customer satisfaction.
Once the installation is complete, ProGrass takes great pride in ongoing service. Members of the ProGrass management team stay in touch with clients to find out how the surface is functioning on a day-to-day basis. And if ProGrass can improve any facet of the installation, it does so no questions asked. ProGrass believes that the easiest way to obtain great customer service is to do the installation right the first time, every time. By doing it right the first time, fewer problems arise, making it easier to focus the company's time on fostering relationships with clients rather than fixing problems. In short, if there's a concern, ProGrass fixes it.
"The quality of the product, the synthetic turf, and the installation has all been first-class." Read more
President, General Manager and Chief Executive Officer
Detroit Tigers, INC
"Over the past 7 years, ProGrass has been available when I was in need of repairs, you care and provide service to your product long after you have made the initial sale." "The new Manintenance Program has restored life to our field..."
James J. Lembo
Director of Transportation & Athletics
"The end result is that Lafayette College has a first class facility that will have a tremendous impact on our student-athletes." Read more
Head Basseball Coach
"We had a very tight window to get the project completed. The project was finished according to schedule, and under budget, and we were pleased with the process from start to completion." Read more (pdf).
Plum High School
"You will find no better company to work with than ProGrass. They are good sales people whose product lives up to its sales claims." Read more (pdf).